Shipping & Returns

Ordering

Please contact us with any questions or special instructions you may have before ordering.  All sales are final.

We are located in the state of Washington and (unfortunately) must charge sales tax on all orders shipped to Washington state addresses.  Any applicable tax will be added during checkout.

Shipping

Most orders ship FREE within the United States.  Most packages arrive in 2-3 days.  Orders will be shipped the same or next business day if stock is on hand.  If there is no stock on hand at the time of ordering, there will be a wait while additional pedals are built.  We have no time guarantee on this as it depends on the status of parts with our suppliers, but waits may be 1-4 weeks.  Our average ship time is 1-5 business days.  If you’re concerned about shipping times, please email us before ordering to check on our current ship times.

We also ship internationally.  Shipping charges are added during checkout. We do NOT mark shipped items as gifts if they are not gifts. All customs forms are properly filled out for the shipping courier, including declared item values.  Phone numbers are required for international orders.

Returns & Refunds

We do not accept returns for pedals.  In the event of a product arriving damaged or not working, it will be covered under shipping insurance or warranty.  Return shipping expenses will be covered by the buyer.  Pedals with visible signs of external or internal damage or disassembly will not be accepted for warranty repairs.  If shipping damage is suspected, an attempt to claim insurance coverage through a shipping carrier may be made if possible, as all pedals are sufficiently packaged for shipping.  (We do not, however, expect any issues with this.  It would take quite an incredible amount of beating for a pedal to be damaged in shipping).

Returns of non-pedal items, such as power supplies, accessories, and cables are accepted within 7 days of receiving your shipment. Returned items must be in new condition and in their original packaging with no signs of use. The buyer is responsible for return shipping and a 10% restocking fee may be assessed. Upon receiving returned items, the items will be inspected and a refund will be issued to the original payment method for the order. Refunds may take 3-5 business days to process.

Payments made using cryptocurrencies are not eligible for a refund under any circumstances.

Many of our dealers offer a return period for pedals, and we’d recommend buying directly through them if you may be interested in returning a product.